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Shipping & Returns

Amazon, USPS, FedEx, UPS, DHL Domestic, and International deliveries are affected by COVID-19, and we've been informed they longer guarantee their delivery time.

General

Please note that Ziumier only fulfill orders to the United States at the moment.

Please note Ziumier ships all orders from the United States. Special Orders may originate from manufacturers located outside the US.

Certain items may be too large to ship, such as turntables and large Bluetooth speakers.

  • Purchases made Monday – Friday before 4:00 pm (Eastern Time) will be processed the same day

  • Purchases made Friday after 4:00 pm (Eastern Time) and on the weekends (Saturday and Sunday) will be processed the following Monday

Free Shipping in the US

  • All of our products qualify for free shipping within the continental United States (48 states & DC), no minimum purchase required

  • Purchases of $100 or more qualify for expedited 2-3 business day shipping for all U.S. States and territories

  • Select items qualify for free 2nd day or overnight shipping

Delayed Shipping

  • During Federally Recognized Holidays, shipping may be subject to delays. If Ziumier is closed to observe a holiday, any orders placed on that holiday will ship the following business day.

  • When a federal holiday falls on a Saturday, it is usually observed on the preceding Friday. When the holiday falls on a Sunday, USPS usually observes it on the following Monday. We apologize for any inconvenience that this may cause.

Federally Recognized Holidays

  • New Years Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, Christmas Day. *Presidential Inaugurations, are also considered federally observed holidays.*

Lost / Damaged Orders

  • Ziumier will do everything in its power to see that your items are delivered correctly and in perfect condition. We will work with you in the event of a shipping issue. If you believe there has been a shipping error or other problem with your order, please contact us.

Rescission Of Sale

  • All non-shipped orders can be canceled and refunded (see our full cancellation policy). Shipped orders cannot be canceled. Please contact support@ziumier.com immediately if you would like to cancel your order. We reserve the right to cancel any order if it has not shipped yet due to inventory discrepancies, quality control, typographical errors, manufacturer restrictions, or payment-processing issues.

  • (To avoid our responses landing in your spam folder, we recommend adding support@ziumier.com to your contacts)

International Shipping

  • *Due to Federal Law, we may be unable to ship certain items that contain Lithium batteries to international destinations.*

  • By law we are required to declare the actual purchase price of all items in your order. We cannot declare your purchase a gift or at any other amount less than the actual purchase price.

  • International purchases are subject to any additional fees dictated by the country receiving the package, and the international carrier.

We have focused on the field of gaming headsets since our establishment, and have spared no effort in the research and development of products and new technologies. ZIUMIER is a company focused on innovation and quality. We hope to show our customers the best design and excellent functions.

Contact

500 Terry Francois Street 

San Francisco, CA 94158

service@ziumier.com

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